TERMS,SHIPPING AND RETURNS

 

Welcome to KNOWN. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. Account Terms

You may be able to create an account to use certain features of our website. You are responsible for providing accurate information and keeping your account credentials secure.

You are responsible for activity carried out through your account and must notify us promptly if you believe your account has been accessed without authorisation.

We reserve the right to suspend or terminate accounts where reasonably necessary, including in cases of fraud, abuse, unlawful activity, or violation of these Terms.

2. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may include applicable taxes where indicated. Shipping charges, if applicable, will be displayed during checkout or otherwise communicated before order confirmation.

We may change product prices at any time. Price changes will not affect orders that have already been accepted and confirmed, except where correction of an obvious pricing or technical error is required.

Payments may be processed through third-party payment providers. By submitting payment information, you confirm that you are authorised to use the selected payment method.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements, and other information are accurate.

However, colours may appear slightly different depending on your device or screen settings. Minor variations in manufacturing, printing, fabric, or measurements may also occur.

4. Order Acceptance

Placing an order constitutes an offer to purchase a product.

An order is not considered finally accepted until KNOWN confirms the order or begins processing it, subject to applicable law.

We reserve the right to refuse or cancel an order in circumstances including:

  • Product availability issues

  • Incorrect pricing or product information

  • Payment issues

  • Suspected fraud or abuse

  • Incorrect or incomplete customer information

  • Delivery restrictions

  • Other legitimate business or legal reasons

If we cancel an order after payment has been received, we will process an applicable refund.

5. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery timeframes are provided for guidance and may vary depending on destination, courier availability, weather, public holidays, unforeseen events, and other circumstances outside our reasonable control.

Please ensure that your shipping address and contact details are accurate.

7. Prohibited Uses

You agree not to use our website or services:

  • For unlawful purposes

  • To commit fraud or facilitate fraudulent activity

  • To impersonate another person

  • To interfere with website security or functionality

  • To introduce malicious code, viruses, or harmful material

  • To attempt unauthorised access to our systems

  • To copy, reproduce, distribute, or exploit our content without permission

  • To misuse promotional offers or discount codes

  • To engage in activity that could damage our business, website, customers, or reputation

8. Intellectual Property

Unless otherwise stated, the website, brand name, logo, designs, product artwork, photographs, text, graphics, and other content provided by KNOWN are owned by or licensed to us and are protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, KNOWN will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable Indian law, including applicable consumer rights.

11. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by law.

12. Contact

KNOWN                                                                                                                                      
Email: support.knownclothing@gmail.com

Shipping Policy

 

At KNOWN, we aim to make delivery simple and reliable.

1. Shipping Methods

We currently offer:

  • Standard Shipping

Orders are shipped through our logistics/courier partners.

3. Delivery Time

Estimated delivery time for standard shipping is:

4-8 BUSINESS DAYS

Delivery times may vary based on the delivery location and courier availability.

Remote or difficult-to-service locations may require additional time.

4. Shipping Charges

Shipping charges are:

50 RUPEES

FREE SHIPPING IS AVAILABLE ON ORDERS ABOVE ₹ 699.

Any applicable shipping charges will be shown before you complete your purchase.

5. Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or your customer account.

Tracking updates are provided by the applicable courier and may take some time to appear after dispatch.

6. Delivery Issues and Delays

While we work with our logistics partners to deliver orders on time, delays may occasionally occur because of weather, public holidays, courier disruptions, incorrect addresses, remote locations, or other circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact us at support.knownclothing@gmail.com with your order number.

If a package is marked as delivered but you have not received it, please contact us as soon as possible so that we can investigate with the courier.

7. Incorrect Address

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

 

Return and Refund Policy

We want you to feel confident when shopping with KNOWN. If there is a problem with your order or the product does not meet the applicable return requirements, please contact us and we will help you through the process.

1. Return Eligibility

Eligible products may be returned within 7 DAYS of delivery, provided that:

  • The product is unused and unworn

  • The product has not been washed or altered

  • Original tags and packaging are intact where applicable

  • The product is not damaged due to customer use

  • Proof of purchase/order information is available

Certain products may have different return conditions, which will be clearly communicated on the relevant product page where applicable.

2. How to Request a Return

To request a return, contact:

support.knownclothing@gmail.com

Please provide:

  • Order number

  • Name used for the order

  • Product(s) you wish to return

  • Reason for return

  • Photographs/videos where requested

We may review the request before approving the return.

3. Refund Process

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be processed within 7-10 days.

The time required for the refunded amount to appear in your bank account or payment method may depend on your payment provider or bank.

4. Exchanges

We offer exchanges for eligible products subject to:

  • Product availability

  • The product meeting our return conditions

  • The exchange request being submitted within 7 DAYS

If the requested replacement product is unavailable, we may offer an alternative solution or refund, as applicable.

7. Non-Returnable Items

Unless required otherwise by applicable law, the following may not be eligible for return:

  • Products specifically identified as non-returnable

  • Products damaged after delivery through customer use

  • Products that have been washed, worn, altered, or otherwise used beyond reasonable inspection

  • Products returned without required tags or packaging where applicable

  • PERSONALISED/CUSTOM-MADE PRODUCTS, IF APPLICABLE

  • SALE/CLEARANCE PRODUCTS, IF APPLICABLE

Nothing in this section is intended to restrict rights that cannot legally be excluded under applicable law.

8. Return Shipping Costs

For products returned because of a confirmed defect, damage, wrong item, or fulfilment error by KNOWN, we will COVER THE RETURN SHIPPING COST / PROVIDE A RETURN LABEL / REIMBURSE REASONABLE RETURN SHIPPING COSTS, subject to our verification process.

For other eligible returns, the customer will BE RESPONSIBLE FOR RETURN SHIPPING / PAY ₹100 RETURN SHIPPING.

9. Refunds for Cancelled Orders

If an order is cancelled before dispatch and a refund is applicable, the refund will be processed to the original payment method or through another lawful method communicated by us.