TERMS,SHIPPING AND RETURNS

Last Updated: [DATE]

Welcome to [STORE NAME]. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. Account Terms

You may be able to create an account to use certain features of our website. You are responsible for providing accurate information and keeping your account credentials secure.

You are responsible for activity carried out through your account and must notify us promptly if you believe your account has been accessed without authorisation.

We reserve the right to suspend or terminate accounts where reasonably necessary, including in cases of fraud, abuse, unlawful activity, or violation of these Terms.

2. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may include applicable taxes where indicated. Shipping charges, if applicable, will be displayed during checkout or otherwise communicated before order confirmation.

We may change product prices at any time. Price changes will not affect orders that have already been accepted and confirmed, except where correction of an obvious pricing or technical error is required.

Payments may be processed through third-party payment providers. By submitting payment information, you confirm that you are authorised to use the selected payment method.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements, and other information are accurate.

However, colours may appear slightly different depending on your device or screen settings. Minor variations in manufacturing, printing, fabric, or measurements may also occur.

4. Order Acceptance

Placing an order constitutes an offer to purchase a product.

An order is not considered finally accepted until [STORE NAME] confirms the order or begins processing it, subject to applicable law.

We reserve the right to refuse or cancel an order in circumstances including:

  • Product availability issues

  • Incorrect pricing or product information

  • Payment issues

  • Suspected fraud or abuse

  • Incorrect or incomplete customer information

  • Delivery restrictions

  • Other legitimate business or legal reasons

If we cancel an order after payment has been received, we will process an applicable refund.

5. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery timeframes are provided for guidance and may vary depending on destination, courier availability, weather, public holidays, unforeseen events, and other circumstances outside our reasonable control.

Please ensure that your shipping address and contact details are accurate.

6. Returns and Refunds

Returns, exchanges, and refunds are subject to our Return and Refund Policy.

Customers should review that policy before purchasing, particularly for eligibility requirements, return periods, product conditions, and applicable return shipping charges.

7. Prohibited Uses

You agree not to use our website or services:

  • For unlawful purposes

  • To commit fraud or facilitate fraudulent activity

  • To impersonate another person

  • To interfere with website security or functionality

  • To introduce malicious code, viruses, or harmful material

  • To attempt unauthorised access to our systems

  • To copy, reproduce, distribute, or exploit our content without permission

  • To misuse promotional offers or discount codes

  • To engage in activity that could damage our business, website, customers, or reputation

8. Intellectual Property

Unless otherwise stated, the website, brand name, logo, designs, product artwork, photographs, text, graphics, and other content provided by [STORE NAME] are owned by or licensed to us and are protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable Indian law, including applicable consumer rights.

10. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and the jurisdictional rights available to consumers, disputes arising from these Terms or your use of the website shall be subject to the courts and applicable dispute-resolution mechanisms having jurisdiction at [CITY, STATE], India.

Nothing in these Terms limits any rights or remedies available to consumers under applicable Indian consumer protection law.

11. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by law.

12. Contact

[STORE NAME]
Email: [EMAIL ADDRESS]
Business Address: [BUSINESS ADDRESS]
Phone: [PHONE NUMBER]

Shipping Policy

Last Updated: [DATE]

At [STORE NAME], we aim to make delivery simple and reliable.

1. Shipping Methods

We currently offer:

  • Standard Shipping

  • [EXPRESS SHIPPING, IF AVAILABLE]

  • [OTHER SHIPPING METHOD]

Orders are shipped through our logistics/courier partners.

2. Order Processing

Orders are generally processed within [PROCESSING TIME] after successful payment and order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Delivery Time

Estimated delivery time for standard shipping is:

[5-7 BUSINESS DAYS]

Delivery times may vary based on the delivery location and courier availability.

Remote or difficult-to-service locations may require additional time.

4. Shipping Charges

Shipping charges are:

[SHIPPING COST]

[FREE SHIPPING IS AVAILABLE ON ORDERS ABOVE ₹[AMOUNT].]

Any applicable shipping charges will be shown before you complete your purchase.

5. Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or your customer account.

Tracking updates are provided by the applicable courier and may take some time to appear after dispatch.

6. Delivery Issues and Delays

While we work with our logistics partners to deliver orders on time, delays may occasionally occur because of weather, public holidays, courier disruptions, incorrect addresses, remote locations, or other circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact us at [EMAIL ADDRESS] with your order number.

If a package is marked as delivered but you have not received it, please contact us as soon as possible so that we can investigate with the courier.

7. Incorrect Address

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

8. International Shipping

[WE CURRENTLY DO NOT OFFER INTERNATIONAL SHIPPING.]

OR

We currently offer international shipping to selected countries. International delivery timeframes and shipping charges vary by destination and will be displayed during checkout where available.

Customers receiving international shipments may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.

9. Contact Us

For shipping-related questions:

Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]

Please include your order number whenever contacting us about an existing order.

Return and Refund Policy

Last Updated: [DATE]

We want you to feel confident when shopping with [STORE NAME]. If there is a problem with your order or the product does not meet the applicable return requirements, please contact us and we will help you through the process.

1. Return Eligibility

Eligible products may be returned within [X DAYS] of delivery, provided that:

  • The product is unused and unworn

  • The product has not been washed or altered

  • Original tags and packaging are intact where applicable

  • The product is not damaged due to customer use

  • Proof of purchase/order information is available

Certain products may have different return conditions, which will be clearly communicated on the relevant product page where applicable.

2. How to Request a Return

To request a return, contact:

[EMAIL ADDRESS]

Please provide:

  • Order number

  • Name used for the order

  • Product(s) you wish to return

  • Reason for return

  • Photographs/videos where requested

We may review the request before approving the return.

3. Refund Process

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be processed within [REFUND PROCESSING TIME].

The time required for the refunded amount to appear in your bank account or payment method may depend on your payment provider or bank.

4. Exchanges

We offer exchanges for eligible products subject to:

  • Product availability

  • The product meeting our return conditions

  • The exchange request being submitted within [X DAYS]

If the requested replacement product is unavailable, we may offer an alternative solution or refund, as applicable.

5. Damaged or Defective Products

If your product arrives damaged, defective, incorrectly printed, or materially different from what you ordered, please contact us at [EMAIL ADDRESS] as soon as reasonably possible.

Please provide photographs or video of the product and packaging when requested so that we can investigate the issue.

Where the issue is confirmed to be our responsibility, we will provide an appropriate remedy, which may include replacement, exchange, repair where applicable, or refund.

6. Incorrect Product

If you receive the wrong product, size, colour, or design due to an error on our part, please contact us at [EMAIL ADDRESS]. We will review the issue and provide an appropriate resolution.

7. Non-Returnable Items

Unless required otherwise by applicable law, the following may not be eligible for return:

  • Products specifically identified as non-returnable

  • Products damaged after delivery through customer use

  • Products that have been washed, worn, altered, or otherwise used beyond reasonable inspection

  • Products returned without required tags or packaging where applicable

  • [PERSONALISED/CUSTOM-MADE PRODUCTS, IF APPLICABLE]

  • [SALE/CLEARANCE PRODUCTS, IF APPLICABLE]

Nothing in this section is intended to restrict rights that cannot legally be excluded under applicable law.

8. Return Shipping Costs

For products returned because of a confirmed defect, damage, wrong item, or fulfilment error by [STORE NAME], we will [COVER THE RETURN SHIPPING COST / PROVIDE A RETURN LABEL / REIMBURSE REASONABLE RETURN SHIPPING COSTS], subject to our verification process.

For other eligible returns, the customer will [BE RESPONSIBLE FOR RETURN SHIPPING / PAY ₹[AMOUNT] RETURN SHIPPING].

9. Refunds for Cancelled Orders

If an order is cancelled before dispatch and a refund is applicable, the refund will be processed to the original payment method or through another lawful method communicated by us.

10. Contact Us

For return or refund requests:

[STORE NAME]
Email: [EMAIL ADDRESS]
Business Address: [BUSINESS ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]

Please include your order number in all return and refund communications.